General

Genzee Gadget Shop (“we”, “us” or “our”, ” Genzee Gadget Shop “) collect personal information to provide you with the products and services you request as well as information on other products and services offered by or through us. We are committed to protecting the privacy of your personal information.

Genzee Gadget Shop is a company registered in Kenya.

Please read this Privacy Policy carefully before submitting any information about yourself to us.

About this Policy

This Privacy Policy explains how and why we acquire and use your personal information in accordance with Regulation, when you visit our website (www.genzeegadget.co.ke) or when you contact us or use our products and services. This includes any application, successful or otherwise, through the Genzee Gadget Shop website or directly in a store.

By providing us with details, whether through the website or in person, you are accepting the information collection, use and other business practices disclosed in this Privacy Policy.

What website and internet usage information do we collect?

If you visit our website to read, browse or download information, our system may record the following information which is provided by your browser:

  • the date and time of your visit;
  • the type of browser and operating system you are using;
  • standard internet and website log information to understand our website visitors use;
  • your Internet Service Provider and top level domain name (for example – .com, .gov, .au, .ke etc);
  • the address of any referring web site (for example – the previous web site you visited) and the website you visit after leaving our site; and
  • your computer’s IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet).

Website data is kept strictly confidential. It is used for internal research purposes and to provide goods and services that you request. It helps us monitor which sections of the site are most popular to give us a clear idea of what type of information and services to include on our site. It also informs us which members and subscribers are using the site so that we can customise the website information and presentation.

When you use one of our web sites, we may send you a “cookie” that gives you a unique identification number. A “cookie” is a packet of information that allows the server (the computer that houses the website) to identify and interact more effectively with your computer. A different identification number is sent each time you use one of our websites. These cookies may be Session cookies which only last until you close your browser, or they may be Persistent cookies which are stored longer term on your computer. Cookies do not identify individual users, although they may identify a user’s browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our websites or certain website functions may not work properly or at all.

Please see our separate Cookies Policy for more detailed information about how we use cookies on our website and how you may exercise your preferences around the use of cookies. Examples of our cookies include:

Cookie Name Cookie Type/Duration Category Purpose
Session ID as set by IIS Session Strictly necessary / functionality Cookies for the storing of user data during a session.  Associates a user with their application.
Cookie message Persistent for 2 months Functionality Identifies when a customer has acknowledged the cookie message (at the top of the website) to prevent it reappearing.
Google analytics:
__utma
__utmb
__utmc
__utmz		 Persistent for up to 2 years
2 years
30 mins
Session
6 months		 Performance These cookies collect information about how visitors use a website, for instance which pages visitors go to most often.


Collection via online forms

If you decide to complete an online application form, we will collect the information that you enter into the online form and the IP address of your computer. If you cancel your application prior to submission, any information entered on the current screen which has not yet been submitted, will be automatically deleted. Information you have already submitted to us prior to you cancelling your application may be used to contact you about your application, after which it will be automatically deleted. The deletion referred to above will happen within a reasonable period of time but in any event, no longer than 30 business days.

Collection of Telephone and CCTV recordings and images

We may also record telephone conversations and CCTV images to offer you additional security, resolve complaints, for staff training purposes, to improve our service standards and for fraud prevention measures.

Who do we disclose or share your information with?

We will not give your information to Government agencies, private sector organisations or anyone else unless one of the following applies:

  • you have consented;
  • you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies;
  • it is otherwise required or authorised by law;
  • by your actions we consider you to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your financial position publicly with the media);
  • it will prevent or lessen a serious and imminent threat to somebody’s life or health; or
  • it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

Depending on the product or service Genzee Gadget Shop has provided you with, we may disclose information to:

  • affiliated product and service providers and external product and service providers for whom we act as agent (so that they may provide you with the product or service you seek or in which you have expressed an interest);
  • auditors we appoint to ensure the integrity of our operations;
  • any person acting on your behalf, including your financial adviser, solicitor, settlement agent, accountant, executor, administrator, trustee, guardian or attorney;
  • your employer(s), referee(s), guarantor(s) or potential guarantor(s);
  • if required or authorised to do so, regulatory bodies, government agencies or courts or anyone authorised by any one of them to receive such information;
  • participants in the payments system (including payment organisations and merchants) and other financial institutions (such as banks);
  • insurers;
  • fraud prevention agencies, including overseas ones;
  • any joint borrower(s) or account holder(s);
  • credit reporting bodies or debt collection agencies;
  • other financial institutions and organisations at their request if you seek credit from them (so that they may assess whether to offer you credit);
  • other parties where you have consented to the disclosure;
  • suppliers from whom we order goods or services on your behalf (so that the goods or services may be provided to you); or
  • other organisations or individuals specified elsewhere in this Privacy Policy.

Keeping your Information

We will keep your information only for as long as it is reasonably needed by us for the purposes stated in this Privacy Policy and for a maximum of six years unless a longer period is required by any law or to the maximum time limit of any relevant statute of limitations in your area.

Direct Marketing and Your Preferences

We may wish to provide you with information about new products, promotions, special offers relating to genzee gadget shop, group companies and franchisees and other information which may be of interest to you and invite you to take part in market research. This communication may happen by post, telephone, email or SMS (unless you have asked us not to do so). We will obtain your consent where we are required to do so in accordance with the GDPR.

We will ensure that any direct marketing or market research that you receive or are contacted about by electronic means will provide a simple means for you to refuse further marketing. For example, in emails it may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request.

We will stop any marketing to which you object or withdraw your consent. You can change your mind at any time about marketing by informing us by emailing customerservices.@genzeegadget.co.ke

Your data may be used for other purposes for which you gave specific permission, when required by law or where permitted under the terms of the GDPR.

Online Advertising and Performance Tracking

We use several advertising companies to devise and deliver our online advertising. This often involves displaying banner advertisements on third party websites.

When you see one of our advertisements on a third-party website, cookies and, in some cases, Spotlight tags are sometimes used to collect information such as:

  • the server your computer is logged on to;
  • your browser type;
  • the date and time of your visit; and
  • the performance of their marketing efforts.

When you visit our websites directly or after seeing one of our advertisements on a third-party website, anonymous information is collected on how you use our website. This might include which pages you view, and whether you start or complete an online application. The tracking companies aggregate all the captured information and use it to study internet user behaviour patterns.

They do not include personal information in their studies and use the data mainly to measure advertising effectiveness and relative consumer interest in the various areas of our websites. No personal information is collected during this process. If, however, any information is automatically collected, the tracking companies are required under their arrangements with us to maintain the privacy and confidentiality of that personal information.

We may disclose the information collected, in an aggregated form only, to third parties including advertisers or potential advertisers.

Links to other websites

Our websites may contain links to non-Genzee Gadget Shop websites. While such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours and we encourage you to read and understand the privacy policies on these websites prior to providing any information to them.

Will my personal information be transferred abroad?

The personal information you provide to us is processed in the kenya. We will take steps to ensure that your personal information will be afforded the level of protection required of us under applicable data protection regulation and this notice.

Your rights in relation to information we hold about you

You may request details of personal information which we hold about you under the GDPR at any time (a Data Subject Access Request or DSAR). No fee will be required, although reasonable fees can be charged for manifestly unfounded or excessive requests. Your request will be responded to within one calendar month or any earlier time limit prescribed by law.

You have the following rights:

  • to make changes or corrections to your information to make sure it is accurate and up to date;
  • ask us to stop or limit our use or processing of your information or delete your information (we are not obliged to do this in relation to information we need as part of our contractual relationship or for compliance with other laws, such as taxation or accounting laws);
  • receive a copy of the information we hold about you;
  • withdraw consent you have previously provided;
  • transfer your information to a third party; and

Please note that we reserve the right to retain certain information for our own record-keeping (for example, to ensure that you do not receive marketing communications that you have opted-out of receiving) and to defend ourselves against any claims. We may also need to send you service-related communications relating to the goods or services that we provide to you even when you have requested not to receive marketing communications.

You can exercise these rights by contacting us using the contact information at the end of this Privacy Policy. Please be aware that we may need you to provide additional information in order to process your request, such as to confirm your identity and/or to confirm what information you wish to access.

Acceptance and Changes to Privacy Policy

You acknowledge and accept that your use of genzee gadget shop website or of products which direct you to this Privacy Policy indicates your acceptance of our website terms of use and of the use and disclosure of information provided for under this Privacy Policy.

This is the current Privacy Policy. It replaces any other Privacy Policy for the genzee gadget shop website previously published on the genzee gadget shop website. genzee gadget shop may at any time vary the Privacy Policy by publishing the varied Privacy Policy on the genzee gadget shop website. When we make changes to this Privacy Policy, we will revise the “Last Updated” date on the final page of this Privacy Policy. You accept that by doing this, genzee gadget shop has provided you with sufficient notice of any variation.

If we make any changes that we think are material in the way we collect, use, and/or share your Personal Information, we will notify you by sending an email to the email address you most recently provided us in your account or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on our website. If we add new cookies to our website, change the data collected by current cookies, or what we use that data for, we will let you know the next time you visit our website and ask for your consent to their use.

We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

Contact Information

If you have a question, want to exercise your rights or make a complaint, please contact us using the details below and your question will be responded to as soon as possible and/or in accordance with our Complaint Policy.